Shipping Policy

Thank you for choosing Eagle Research Labs Pty Ltd for your supplement needs. This shipping policy outlines our shipping process, costs, and timelines to provide you with a clear understanding of how we handle deliveries.

Shipping Methods

Following direction from the Therapeutic Goods Administration we cannot service the Australian market domestically. Please contact our customer service team for clarification; details are listed on the contact us page.

Therapeutic goods not listed on the ARTG can however be imported, if the following conditions are met:

• The products must be for your personal use or the use of an immediate family member – they cannot be sold, supplied or given away to others.
• Immediate family is limited to the individual’s parents, grandparents, spouse, de facto spouse, child or ward of that person.
• If the medicine is prescription-only in Australia, you must hold a valid Australian prescription or written authority at the time of importation.
• The import cannot be more than a 3-month supply at the maximum prescribed dose (prescription-only medicines) or dose recommended by the manufacturer (non-prescription medicine). The total quantity imported within any 12-month period must not exceed a 15-month supply.
• If you wish to import more than a 3-month supply in a single order, an Australian-registered doctor must apply to the TGA for Special Access Scheme approval on your behalf.

Shipping Costs

Shipping costs are uniform regardless of the weight of your order and the shipping method selected.

Order Processing Time

• Orders are typically processed within 1–2 business days from the time they are placed.
• Processing times may vary during peak seasons or promotional periods.

Shipping Timelines

• Standard shipping orders are typically delivered within 3–7 business days from the date of shipment.
• Expedited shipping orders are delivered within 1–3 business days, depending on the selected shipping method.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number through the shipping carrier’s website.

Shipping Restrictions

We do not ship to apartment complexes without unit numbers, or military addresses at this time.

Shipping Partners

We partner with reputable shipping carriers to ensure timely and reliable delivery of your orders.

Shipping Delays

While we strive to deliver your orders on time, unforeseen circumstances such as weather delays or carrier issues may cause delays in shipping.

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at eagleresearchlabs@gmail.com.

This shipping policy is effective as of 12/11/2025.

Returns Policy

We do not offer returns; however, if products are in any way defective, a replacement or a refund can be sought.